ej33 Privacy Policy — Your Information Is Our Responsibility

01 Introduction

This Privacy Policy ("Policy") sets out the terms governing the collection, processing and use of information between the ej33 gaming platform ("ej33", "we", "our") and its users ("you", "your"). By using ej33's website or services you agree to the terms of this Policy.

ej33 is committed to providing a safe and secure online gaming environment for users in Bangladesh. We believe that your privacy is a fundamental right, and protecting your personal information while you use our platform is our primary responsibility.

This Policy covers the following: what types of information we collect, why we collect it, how we use it, when we share it with third parties, how long we retain it, and what rights you have regarding your information. You are requested to read this Policy carefully before using any of our services.

02 What Information We Collect

We collect various types of information for the purpose of registration and service delivery on the ej33 platform. Information collection is always kept to a lawful basis and limited to what is necessary.

2.1 Information You Provide Directly

When you open an account or use services on ej33, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment information (bKash number, Nagad number, Rocket number, Upay details, bank account details)
• Security questions and answers
• Information provided when submitting support requests

2.2 Automatically Collected Information

When you visit our website, the following technical information is collected automatically:

• IP address and device identifier information
• Browser type, version and operating system
• Date, time and duration of website access
• Information about pages visited and links clicked
• Referral source and search keywords
• Game play history and financial transaction details
• Cookie and local storage data

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may receive verified identity-related information about you from trusted third-party service providers. Such information collection is always conducted on a lawful basis.

03 How We Use Your Information

Collected information is used only for the following lawful purposes. We never use your information for unauthorised purposes.

3.1 Service Delivery and Operations

• Creating and managing your account
• Verifying user identity and age (to confirm 21+)
• Processing deposit and withdrawal transactions
• Managing gaming services and bonus offers
• Resolving technical issues and providing support

3.2 Security and Compliance

• Anti-money laundering and fraud detection
• Monitoring and preventing suspicious activity
• Protecting the security and integrity of the platform
• Implementing and monitoring responsible gaming policies

3.3 Communication and Support

• Sending transaction notifications and confirmations
• Responding to your support requests
• Notifying you about important policy changes
• Informing you about technical issues

3.4 Improvement and Analysis

• Improving platform performance and user experience
• Planning new services and features
• Analysing gaming trends and providing a customised experience

04 Information Sharing and Disclosure

ej33 never sells your personal information or rents it to third parties for commercial purposes. Information sharing occurs only in the following limited circumstances:

4.1 Service Provider Partners

To operate our services we work with certain trusted third-party service providers, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies and game software providers. These partners operate under strict confidentiality agreements and are given access only to the information necessary to carry out their specific responsibilities.

4.2 Legal Obligations

If disclosure of information is required due to a court order, a directive from a regulatory authority, or a lawful request from a law enforcement agency, we will be obliged to do so. In such cases we will endeavour to notify you in advance wherever possible, unless prohibited by law.

4.3 Business Transfers

If ej33 undergoes a merger, acquisition or sale of assets, your information may be transferred. In such cases the new entity will be required to comply with the terms of this Privacy Policy.

4.4 With Your Consent

Beyond the cases described above, we will not share any of your information with third parties without your explicit consent.

05 Cookie Policy

ej33 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as keeping your session active, remembering your login state and managing security features. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies remember your preferences, such as language settings and previously selected game categories, so you have a better experience on your next visit.

5.3 Analytics Cookies

These cookies help us understand how users are using the website, which helps us improve our services. The information collected is aggregated and anonymous.

5.4 Cookie Controls

You can control or delete cookies from your browser settings. Please note, however, that disabling certain cookies may cause some features of the website to not work properly.

06 Data Retention Period

ej33 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by legal obligations.

6.1 Active Accounts

All your registration and transaction data is retained while your account remains active. This information is used to maintain service quality and ensure security.

6.2 After Account Closure

Even after you close your account, records of financial transactions, identity verification documents and relevant communication-related information may be retained for a specified period in accordance with legal obligations.

6.3 Data Deletion

Once the retention period expires, we securely and permanently delete or anonymise your personal information so that you can no longer be identified.

07 Your Rights Regarding Your Information

ej33 respects your right to data privacy. You have the following rights regarding your personal information:

7.1 Right of Access and to Receive Information

You can find out at any time what information we hold about you. Through a written request you can obtain a complete copy of your information.

7.2 Right to Rectification

If your information is incomplete or incorrect, you can request that it be corrected. We will action this correction as quickly as possible.

7.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or legitimate business needs.

7.4 Right to Object to Processing

You can object at any time to the use of your information for marketing purposes and request that such use be stopped.

7.5 Right to Data Portability

You can request to receive your information in a structured, commonly used and machine-readable format.

7.6 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team via email or 24/7 live chat. We will process your request within the appropriate timeframe.

08 Security Measures

ej33 uses industry-standard security technologies and practices to protect your personal information. Our security framework is multi-layered and continuously updated.

8.1 Encryption Technology

SSL (Secure Socket Layer) encryption technology is used on our website and applications, which keeps all data transmission between you and our servers secure. Your payment information is always stored in an encrypted state.

8.2 Access Controls

Staff access to your information is strictly controlled. Only those who need it for their work can access specific data, and a record of every access is retained.

8.3 Regular Security Audits

Our systems undergo regular security audits. We actively work to identify potential vulnerabilities and stay protected against the latest threats.

8.4 Response to Data Breaches

If a data security breach occurs and it poses a risk to your rights and freedoms, we will notify you and the relevant authorities as quickly as possible in accordance with the law.

8.5 Your Role

You are also responsible for keeping your account secure. Use a strong password, keep it private, and log out of your account after using an unfamiliar device.

09 Protection of Minors

ej33 is only for individuals aged 21 or older. We strictly do not collect any personal information from minors (those under 21) or allow them to use our services.

An age verification process is mandatory at the time of registration. If we discover that a minor is using our services, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

10 Changes to the Privacy Policy

ej33 may update this privacy policy from time to time. Changes to the policy may arise due to service changes, new legal obligations, or technological developments.

10.1 Notification of Changes

If there are any significant changes to the privacy policy, we will notify you in the following ways:

• A notification will be sent to your registered email
• A clear notice will be displayed on the website's main page
• The date of the update will be noted at the top of the revised policy

10.2 Consent to Changes

Continuing to use ej33 after the revised policy takes effect will be considered as your acceptance of the new terms. If you do not agree to the new policy, you may stop using the service and request account closure through the support team.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. Our dedicated privacy team is committed to resolving your request as quickly as possible.

Protecting your information is our highest priority. We believe that by building a transparent and trustworthy relationship, ej33 can establish itself as Bangladesh's leading gaming platform.